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Joe Egan, Executive Director - Philadelphia Parking Authority
"We are convinced that our partnership with OmPay is a strategic advantage that will only enhance the current success of the program as it grows beyond the on-street parking to garages and taxi services."
"The Smart Card program is a core initiative the Parking Authority is undertaking to increase convenience and customer satisfaction. The Parking Authority views this initiative as a cornerstone example of progress that will significantly increase quality of service within the regional transportation system." |
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Richard Dickson, Director of Strategic Initiatives and Planning -
Philadelphia Parking Authority
"In the spring of 2003 the Philadelphia Parking Authority began plans to implement a "smart card" payment option for our on-street parking meters. We partnered with OmPay to develop both the implementation plan and the ongoing operating system for the program. OmPay developed the
fulfillment process including recommendations for computer hardware and software, personnel needs, processing programs, standard operating procedures, and ongoing daily operations support. They proved to be invaluable in that process."
"Their technical expertise, willingness to explore new options and challenge the thinking of our bureaucracy enabled us to launch the program within a very short time frame. Together we continue to address new issues and challenges as well as plan for the program's expansion. This partnership model proved invaluable to the Parking Authority during the startup phase of the operation. The relationship developed in that process now enables us to concentrate on program enhancements in order to reach its full potential which is not yet determined." |
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